Free shipping for Portugal on orders over 40€. Free shipping on all orders over 150€.



Terms and conditions

DEFINITIONS

Seller: Fidibiko Lda. (hereafter: “Miss Castelinhos”).

  • having its office at Rua Dr. Aníbal Álvares da Silva 2 - 3º esq, 2900-227 Setúbal, Portugal
  • VAT number (Portugal): PT 513865063
  • e-mail address: dianapais@misscastelinhos.pt
  • website: misscastelinhos.com

Buyer: a natural person who is of legal age and who is not acting within the context of practicing a profession or conducting a business, with whom the Seller concludes an Agreement.

Order: an order placed by the Buyer for the delivery of one or more products.

Product: a Miss Castelinhos product that the Seller offers for sale on the Website.

Price: the price indicated on the Website for a Product, including VAT and excluding shipping costs, unless the order surpasses the amount designated for free shipping.

Agreement: The Order, which the Seller has accepted as such.

 

SHIPPING
Please allow up to 3 business days for the processing of your order. Parcels will be shipped via regular postal service, CTT Portugal. You will receive an e-mail confirmation after your order has been placed and a shipping confirmation with tracking will be sent after the order has been shipped.

 

SHIPPING TIME ESTIMATES

We pack and ship all items within 3 working days of purchase.

National orders take between 1-3 weekdays. In the EU takes between 3-7 weekdays for delivery once shipped. Worldwide orders take 7-10 weekdays.

We will make the delivery in accordance with agreed delivery dates to every extent possible; however, the Buyer acknowledges that the delivery dates are based on the circumstances of which the Seller is aware at the time at which the Agreement is concluded and, insofar as they are dependent on work or services to be provided by third parties, on the information that such third parties provide to the Seller.

 

FORMS OF PAYMENT
We accept Visa, MasterCard, American Express or Paypal payments.

 

CUSTOMS, DUTIES, AND TAXES.
Buyers are responsible for any customs and import taxes that may apply. Miss Castelinhos is not responsible for delays due to customs.

 

CURRENCY
We only accept Euros.

 

RETURNS

For any return contact us within 30 days after arrival of your order.  All returns have to be unworn, unwashed and undamaged, if the product shows signs of being worn, washed or damaged we find ourselves in our right to not refund the return.

Customers are responsible for returning the item(s) at their own expense.  Kindly ship your return package, in the same condition it was delivered to you, with a tracking number, signed delivery and/or insurance because Miss Castelinhos is not responsible for lost returns.

The refund of the product price (excluding any shipping costs) will be processed until 7 days after the return was accepted, we are not responsible for any tax applied to a transaction from the costumer’s bank.

 

COMPLAINTS

 The contact details of the Seller and of the third parties that the Seller has engaged to handle complaints can be found by clicking on the ‘Contact’ page on the Website.

The Buyer will be obliged to inspect the Product when it has been delivered and to notify the Seller within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated.

The Seller will respond to any complaints that it receives within a term of 7 days after received.

The Buyer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, color, finishing, etc. of Products cannot be avoided or are difficult to avoid and do not constitute a well founded reason to submit a complaint.

While we make every effort to describe and photograph our products as accurately as we can, we can provide no assurances that the colors of the products on our website will be accurate or that the products displayed will be suitable for the purpose you may intend. We will accept no liability for claims arising from differences in descriptions, sizes or colors of the product displayed on or purchased through this website.

 

PRIVACY POLICY

The personal details of the customer are saved into our customer service register. We do not give customer details to third parties under any circumstances. By registering into the customer register the customer has agreed to Näz using their information in communication between us and the customer. We additionally hold the right to use the customer’s contact information for its mobile and e-mail marketing. The customer has the right to check their personal details, make changes to them or delete them from the register completely. The customer is responsible for all actions performed in the webshop under their username and password and they must ensure that the use of them respects the conditions stated in this agreement. The customer is responsible for keeping their password secret. The customer accepts to obey by law and good manners in using the service.